We are seeking to appoint an IT Support Technician (Level 1) to provide frontline technical support to users across the organisation (Ardingly College and Great Walstead School).
As our IT Support Technician (Level 1), you will act as the first point of contact for most IT issues, resolving problems within defined procedures and escalating more complex, infrastructure level, or security related issues to the IT Technician (Level 2) or Senior IT Technician (Tier 2/3) as appropriate. The role focuses on resolving routine IT incidents and service requests, maintaining end-user devices, and delivering a consistent and reliable customer support experience.
The ideal candidate will bring experience of providing first line IT support or working in an IT helpdesk environment, with a working knowledge of Windows and Apple environments and an understanding of basic IT support and customer service principles. Strong communication skills, effective time management and organisational skills and the ability to follow procedures and escalate appropriately are also essential.
The Company
To view the full job description please see the documents attached at the bottom of the page. To apply please click the green 'apply' button in the top right-hand corner. If you require further information please contact the HR team on 01444 893192 or email hr@ardingly.com.
A completed application should be submitted by the closing date of 16/04/2026 17:00, although applications may be considered upon receipt.
Ardingly College is an independent co-educational boarding and day school for boys and girls aged 2 -18, a member of the HMC and a school of the Woodard Corporation. We are committed to safeguarding and promoting the welfare of children. All employees are required to undertake child protection screening appropriate to the post including enhanced DBS checks.
Working for Us - Please visit our new page to find out everything the College has to offer and all the benefits available to our staff by clicking this link: Working here - Ardingly.
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Ardingly College Privacy Statement
The following explains how we Ardingly College (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) Ardingly College is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
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We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
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Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions
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By agreeing to this privacy statement, you are allowing us to form a contract that will mean we can use your details and information presented so that we can assess your suitability for employment with us and carry out our statistical analysis.
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Details you provide in this application:
Will be held on our computer systems and may be downloaded by us
Will be used to deal with your application
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Will be used to satisfy legal requirements
Will be used for statistical analysis
Will be held and may be used to contact you about other vacancies
We will store your application data for 18 months after the vacancy has closed. After this period, it will be fully anonymised.
Our recruitment process requires that we contact the referees provided by you as part of our checks to ascertain suitability of employment. The content of the reference will not be shared without the referee's permission.
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the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
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If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
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